Refund Policy
MagaRecap is committed to providing the best service experience for customers. This refund policy applies to all payment methods.
Subscription Plans (PayPal)
- • Subscriptions can be canceled at any time through your PayPal account or by contacting support
- • No refunds for partial billing periods - service remains active until the end of current billing cycle
- • Refunds are only processed for severe technical issues preventing service use within the current billing period if the issue cannot be resolved
- • Refund if you were charged incorrectly or multiple times for the same billing period
- • PayPal subscription management allows you to cancel, pause, or modify your subscription directly
- • For PayPal subscriptions: You are protected by PayPal's subscription policies and buyer protection
One-Time Payments (Vietnamese Bank Transfer)
- • After the 3-day trial period, payments are generally non-refundable
- • Refunds are only processed for severe technical issues preventing service use within 7 days of payment if the issue cannot be resolved
- • Refund if you were charged incorrectly or multiple times
- • Bank transfer refunds will be processed back to your original bank account within 3-5 business days after approval
- • You must provide accurate bank account information for refund processing
Credits
- • Purchased or received Credits are NOT refundable under any circumstances
- • Credits do not expire but cannot be transferred to another account
- • Unused credits cannot be converted back to cash
- • Credits will be lost if an account is terminated for any reason
Refund Process
- Contact support@magarecap.com with your subscription ID (for PayPal subscriptions) or transaction ID (for bank transfers)
- Provide the reason for your refund request and necessary evidence
- You will receive a response within 5 business days
- If approved, the refund will be processed through your original payment method
Non-Refundable Cases
- • Changes in personal circumstances or financial situation
- • Dissatisfaction with the service after using it during the billing period
- • Service works as intended but doesn't meet subjective expectations
- • User has violated the Terms of Service or engaged in abusive behavior
- • All Credit purchases
- • Partial billing periods for canceled subscriptions
Contact Information
If you have any questions about the refund policy or wish to request a refund, please contact:
Email: support@magarecap.com
Support: Customer Support Center